Support donors, solve FAQs, and gather insights to grow your nonprofit’s mission.

Built for nonprofits, Chat2Impact is your ‘24/7 website support‘ that can answer your users’ questions about your cause and impact.

We’ve made using the tech easy and safe, you have the brilliant content – what are you waiting for?

Are you effectively answering the questions your donors are already asking?

How is my donation used?”

Get specific breakdowns of program allocation and administrative costs.

“What’s your impact this year?”

Share real metrics, stories, and outcomes that matter to donors.

“Are you a registered charity?”

Provide registration numbers, ratings, and accreditation details.

“How many people do you help?”

Showcase beneficiary numbers with context and human stories.

“Can I donate monthly?”

Explain recurring giving options with clear impact-per-month examples.

“What makes you different?”

Articulate your unique approach, values, and advantages.

Ditch the FAQ Friction. Deliver Instant Answers that Build Donor Confidence.

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Answer Questions

Fully customisable to the questions you want to answer. From campaigns you’re running through to details about what donation amounts can do for your cause.

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Build Connection

Share your story, mission, and impact in a conversational way that resonates with potential donors.

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Drive Donations

Built-in donation forms in the chat interface makes informed interest into immediate action a easy step.

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Prebuilt integrations with more shipping soon...

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SPCA Monterey County
"Setting it up was so extremely easy. I absolutely love the FAQ Genie, which just allowed me to grab all that hard work that we already put into our website and import questions and answers from things that already existed on our website. - and I really value that in real time, we’re seeing what our website visitors are interested in and asking about.​"
North West Air Ambulance UK
"We have seen a massive uplift in people using the service, with anywhere between 10-20 chats taking place a day compared to 3-5 on our old webchat. Setting up Chat2Impact was incredibly simple – within a couple of hours I had all the settings configured and had created multiple FAQ banks for various aspects of our service."
International Liberty Association
"We have tried other chat solutions and believe that Chat2Impact is a better fit for us as a volunteer-based charity. It is easier to manage and it doesn't require professional IT expertise. Chat2Impact offers more features, such as newsletter requests, event registration and donations. Additionally, it eliminates the need for extensive resources to integrate these features into our website, and the cost is significantly lower." ​

Packed with smart features

FAQ Genie AI

With the power of AI you can create your questions and answers in seconds! 

You’ll love how easy it is to add content to your Chat2Impact assistant!

Chat Widget

Freedom to style your interface to match your brand – built to look great on any device. 

Smart Contact Forms

Built in forms to enable users to contact you, register for events, make donations and more, all within your solution.

Support your fundraising efforts.

Your website assistant is ready and waiting to help users any time you can’t pick up a call. Tell users about your fundraising efforts and help them get involved.

24/7 - Help an unlimited number of users in real-time.

Help your users with FAQs, donations, fundraising, volunteering and more. Most importantly, resolve user queries that might otherwise have to be dealt with by your team.

Use a conversational approach to get feedback from your audience.

Get greater insight into the questions your users want answering. View user interactions in your chat2impact insights dashboard.

Preview your assistant as much as you like before putting it live.

At the click of a button you can launch a live preview of your assistant to test it out and see how it will work for your users. Once signed up with your own instance, you have 30 days of free use to see the impact it has.

We are here to help you get the most out of the solution.

Need help setting it up or understanding a bit more about how it works? We are here to support you!

Easily customise the look of your widget.

Customise your widget with a variety of options that looks great on any device from laptop to mobile.

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Do it all with no coding skills required.

We've built a solution that takes away any need for coding or needing to build conversational flows from scratch.

Capture with contact forms and newsletter sign ups.

Built in contact forms and newsletter sign ups. (We already have a connector to Blackbaud's Raisers Edge and Donorfy CRM, with more coming soon).

Personalisation

Chose a name, colour and layout to match your brand and style.

Welcome!

Greet your users with a customised message before the your digital assistant is opened.

Easy to manage

Make changes, show and hide the widget and change its position on your website in seconds.

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Easily add content to your assistant to help your users.

We have made it as easy as possible for you to add the content you want your assistant to use to help users of your website. We have preloaded the clever understanding behind the scenes so that the assistant knows what content to show based on the users inputs.

Let your users contact you via forms, sign up to newsletter and make donations and more, all within the widget.

Get yours up and running with ease.

When you’re happy with your assistant, follow the simple steps to add it to your website.

Bot Go-Live Toggle

Use the toggle to control the widget’s availability for users on your website.

Built in Insights / Analytics to track how your its being used.

We’ve added analytics into your assistant so you have sight of how people are using it – from messages and conversations to donations made and event sign ups.

Jack O'Connell

Head of Sales

Get in touch to find out more - we are always here to talk and help you get started.

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